Have a Pre-sale question? Check How to create a Pre-sale ticket?
Please note that our support services are limited to the customers who have purchased our item.
We will do the best to help you out with any query, Issues/Bug fixing for our products. Unfortunately, we do not provide support for Customization, installation services or third party plugins.
Before submitting a ticket:
1 ) Please read the document carefully that is included in the package.
2 ) Always provide your site URL along with your message so we can analyze and identify the issues because without that, we won't be able to check what's wrong and, it will save our time to ask again in ticket.
Please try not to submit multiple tickets with the same query and once submitting a new ticket, please do not ask/inform us anywhere (Mail or comment section). We respond to our tickets as soon as possible.
All premium plugins, like Visual Composer and Revolution Slider included in the themes are full-featured and work accurately right out of the box. New versions will be included in the upcoming updates after compatibility tests. For more information, please read Envato Bundled Plugins policy
Support questions can be posted in our dedicated support system anytime. Tickets are generally responded within 24-48 hours Monday through Friday with limited weekend support.
Thank you for purchasing our products.